Privacy Policy
Last updated: October 19, 2026
1. Scope and contact
Cavalim Store operates www.cavalimstore.com, an online store serving customers in the United States. This policy explains how we handle personal information when you browse, create an account, place an order, subscribe, leave a review, or contact us. For questions or privacy requests, use our Contact page at www.cavalimstore.com/contact and enter “Privacy Request” in the subject. You do not need an account to send a request.
2. Information we collect
Information you provide may include your name, email address, telephone number, billing and delivery addresses, account details, preferences, order information, returns, reviews, messages, and photos you choose to send for support. Please do not send passwords, full card details, government identification, or medical information through forms or chat. We do not need health information to sell our products.
When you use the website, our platform and connected services may collect IP addresses, browser and device details, approximate location inferred from IP, pages viewed, referral sources, cookie identifiers, and interactions with the website. We may receive payment confirmations, transaction references, fraud checks, delivery updates, and service information from payment, fulfillment, and technology providers.
3. How we use information
We use information to manage accounts and carts; accept and fulfill orders; arrange shipping; provide tracking; handle returns and refunds; answer questions; send order and service notices; maintain records; prevent fraud; protect the store; and improve navigation and performance. If you subscribe to marketing, we use your contact details and preferences to send news and offers. You may unsubscribe without affecting your purchases.
4. Payments
Payment details are handled by the payment providers available at checkout. We receive information needed to manage transactions, such as payment status and transaction references. Please review the privacy notices of the provider you select. Never provide full payment credentials in a support message.
5. Who receives information
We disclose information needed to operate the store to Wix, which hosts and supports our website, and to relevant payment processors, suppliers and fulfillment partners, shipping carriers, customer-support services, email services, and website analytics or security providers. For example, a supplier or carrier needs your delivery details to send your order; it does not need your account password. Connected services may include Wix Forms, Wix Chat, Wix Smart Chat, and TWIPLA analytics, according to the features used and their settings.
Information may also be disclosed when required by law, to respond to valid legal requests, protect rights or safety, investigate fraud, or as part of a business transfer subject to applicable safeguards. Third parties that independently determine how they use information are governed by their own privacy notices.
6. Cookies, analytics, and advertising
Cookies and similar technologies support functions such as sign-in, carts, preferences, security, and measurement. Analytics tools may measure visits, device information, and page interactions. If interaction recording or advertising tools are enabled, those tools may process browsing events and identifiers to help understand site use or measure campaigns. Their operation depends on the tools and settings in use, your choices, and applicable law.
You can block or delete cookies in your browser and use any cookie preferences displayed on the website. Blocking essential cookies may affect checkout, sign-in, or saved preferences. Contact us to ask about the tracking tools in use or to request an opt-out. Some advertising disclosures may qualify as a “sale,” “sharing,” or targeted advertising under state privacy laws even without a monetary payment. Where those activities and laws apply, you may request to opt out. A browser’s Do Not Track setting does not have a single uniform industry implementation; it should not be assumed to block all tracking on this website. Applicable universal opt-out requirements remain subject to the law.
7. Email, chat, and public content
You can stop promotional emails using their unsubscribe link or by contacting us. Order, refund, security, and service messages may still be sent when needed. Messages submitted through chat, including AI-assisted chat, may be stored and processed by our support providers to respond to you and manage support. Ask for human assistance if needed. Reviews or other content you choose to publish may be visible to others; do not include private information in public submissions.
8. Retention and security
Retention depends on the information and its purpose. Order and transaction records may be kept for accounting, tax, fraud prevention, disputes, and legal obligations; support records for resolving inquiries; and marketing preferences for managing subscriptions and opt-outs. We retain information as needed for these purposes and applicable obligations, then delete or de-identify it where appropriate. Backups and legally required records may remain for a limited additional period.
Website and service-provider safeguards help protect information, but no internet transmission or storage system is completely secure. Keep account credentials confidential and contact us if you suspect unauthorized activity.
9. Your choices and privacy rights
You may request access to, correction of, or deletion of your information through the Contact page. Depending on your state and the laws applicable to our business, you may also have rights to confirmation of processing, a portable copy, limits on certain uses, and opt-outs of sale, sharing, targeted advertising, or certain profiling. These rights have exceptions, including records needed to complete transactions or meet legal obligations. We will not unlawfully discriminate against you for exercising an applicable right.
Describe your request and provide the email used with the store. We may ask for proportionate information to verify access, correction, or deletion requests; do not send identity documents unless specifically requested through an appropriate channel. Authorized agents may submit requests where permitted, subject to verification of authority. If we decline a request, you can ask us to review the decision by submitting “Privacy Appeal” through the same contact form. We respond within applicable legal time limits and explain relevant extensions or exceptions. You may also contact your state privacy regulator or attorney general.
10. Children, international processing, and links
The store is intended for a general adult shopping audience and is not directed to children under 13. If you believe a child has provided personal information without appropriate authorization, contact us so we can investigate and take appropriate action. Wix and other providers may process information in countries outside your state or country, where privacy laws may differ, subject to applicable transfer requirements. External websites and services have their own policies, which you should review before providing information.
11. Updates and accessible copies
We may update this policy as our services or practices change. The date above identifies the latest version. Where required, material changes will be communicated through an appropriate notice or consent process. You can request an accessible copy or assistance with this policy through our Contact page.