30-Day Returns & Refunds
We want you to feel confident shopping at Cavalim Store. If you experience an issue with your order, please contact us within 30 days of delivery.
Damaged, Defective or Incorrect ItemsIf your order arrives damaged, defective, incorrect, or with an item missing, contact us with your order number and photos or a short video showing the issue. Once approved, we may offer a replacement or refund at no additional cost.
Changed Your Mind?Please contact us within 30 days of delivery. Eligibility will depend on the condition of the product and the circumstances of the request. Products should be unused and in their original condition and packaging.
Please Contact Us Before Returning AnythingDo not send a product back to the address shown on the original package. All returns must be authorized by Cavalim Store before being shipped. Our support team will provide instructions when a physical return is required.
RefundsApproved refunds are issued to the original payment method. Depending on your bank or payment provider, additional processing time may be required.
We're Here to HelpContact Cavalim Store support with your order number and we'll work with you to find the appropriate solution.
Return Shipping for Change-of-Mind Returns
For approved change-of-mind returns, Cavalim Store covers 50% of the actual return shipping cost. The remaining 50% is deducted from your refund. We will confirm the shipping cost and estimated refund amount before you send the item back.
This deduction does not apply to approved claims for damaged, defective, incorrect, missing, or undelivered items.